All products are made to order. Orders are typically processed within 1–3 business days before shipping.
Why is my product made to order?
We create each item especially for you to reduce waste and ensure high-quality production. This also means every piece is freshly made, not stored in bulk.
How long does shipping take?
Shipping times vary depending on your location, but it takes 2-8 business days.
Do you ship internationally?
No, at the moment we only operate in the US.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition. The products have to be sent back to the address, where they were shipped from (with its original package). The shipping cost is paid by the customer.
What if my item arrives damaged or incorrect?
Please contact us within 3 days with photos, and we’ll gladly send a replacement or refund.
Are your products good for gifts?
Absolutely. Many of our products are designed with gifting in mind — perfect for birthdays, holidays, or thoughtful everyday surprises.
Will the colors match what I see on screen?
We aim for accurate colors, but slight differences may occur due to screen settings and lighting.
What materials do you use?
Materials vary by product, but we focus on durable, high-quality options like spun polyester, cotton, and stainless steel to ensure long-lasting use.
Are your pillows and home decor items machine washable?
Yes, all of them can be machine washed on a gentle cycle. We recommend checking the specific product care instructions for best results.
Can I change or cancel my order?
Orders can only be changed or canceled within a short window after purchase. Please contact us as soon as possible.
How can I contact you?
You can reach us via our contact page — we usually respond within 24–48 hours.
Who is behind BLUEROQS?
We’re a small, family-run brand founded by siblings who wanted to create products that bring joy, personality, and comfort into everyday life.
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