Refund policy
Refund Policy
At BLUEROQS, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
Because our products are made to order, returns are accepted only for eligible items as outlined below.
Non-Returnable Items
We do not accept returns for:
- Used, worn, or damaged items (not caused by us)
- Custom or personalized products
- Items returned without prior contact
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will provide a replacement or refund at no additional cost.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please:
- Return the original item (if eligible)
- Place a new order
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days (depending on your bank)
Shipping Costs
- Original shipping fees are non-refundable
- Customers are responsible for return shipping costs
- If the item is defective or incorrect, we will cover replacement costs
Order Changes & Cancellations
Orders are processed quickly due to our production workflow.
We can only guarantee changes or cancellations if requested within a short time after purchase.
Contact
For return requests or questions, contact us through the Contact page.